Backup Exec Services do not start after changing the NetBIOS computer name

 

This post is available in Symantec troubleshooting guide but i thought it would be nice to re-post it here.

When the NetBIOS name of the media server with Central Admin Server Option installed is renamed, the Symantec Backup Exec ™ services may fail to start. 

To resolve the issue, perform the following:

1. Close Symantec Backup Exec console ™

2. Go to the <Drive Name>:\Program Files\Symantec\Backup Exec\ directory (default location), and double-click BEUtility.exe to run it

3. Expand Known Media Servers, right-click All Media Servers, select New Media Server, enter the name of the CASO server, and click OK

4. In the right pane, Right click on  Backup Exec media server, and then click on Update Configuration for New Media Server Name as shown in left pane

 5. Change the name of the media server

 On the Managed Media Server (MMS), perform the following:

1. Go to the <Drive Name>:\Program Files\Symantec\Backup Exec directory (default location), and double-click BEUtility.exe to run it.

2. Expand Known Media Servers, right-click All Media Servers, select New Media Server, enter the name of the Managed Media Server server, and click OK

3. In the right pane, Right click on  Backup Exec media server, and then select  Set Central Administration Server option as shown in the left pane

4. Type the new name of the Central Administration Server

 Backup Exec services should start after completing the above steps.

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