While i was installing symantec backup exec 2010 on one of windows server 2008 R2 Hyper-V server i noticed that the remote agent failed to start causing dependent services to fail also, doing some researches i discovered that remote agent services uses by default port 10000 and if it happens that another service is using the same port this will cause the failure of the remote agent service.
you either have to change the port number of the program already using it or change the port of the bakcup exec remote agent. To change the port of the remote agent open notepad with administrator privilages and then open the file located under the following path”c:\windows\system32\drivers\etc\services” at the bottom of the page add the folowing
ndmp anyotherport except10000\tcp
make sure to press enter to go to a new line before saving the notepad.
try now to start the remote agent service it should start succesfully.